Strengthening Consumer Protection in Financial Services in Indonesia

In 2025, Indonesia made a significant move to ensure consumer rights in financial services through the enactment of Supreme Court Regulation (PERMA) No. 4. This regulation aims to improve the dispute resolution mechanism, especially in the growing and complex financial services sector. The development of services, including digitalization and innovation, has necessitated clearer rules that provide consumers with equal rights. PERMA No. 4 emphasizes… [continued]